General rule
Matching support depends on information you provide, clinician availability, geography, specialty, and university rules. Because those factors are outside complete control of any matching service, results are not guaranteed. Refund eligibility, if any, is governed by the terms you receive when you purchase and by applicable law.
How to ask a billing question
Email contact@preceptorfinder.com with your name, the email used on the request, and a description of the issue. For a formal dispute related to a transaction, use the refund dispute form.